Return & Refund Policy

Last updated: 26 July 2026

We want you to shop with confidence. This Return & Refund Policy explains when and how you can return products purchased from BikeWorld.

1. Return Eligibility

You may request a return within 7 days of delivery if:

  • The product is unused, unworn, and in original condition
  • Original packaging, tags, labels, and accessories are intact
  • You have proof of purchase (order number / invoice)

2. Non-Returnable Items

The following are generally not eligible for return:

  • Helmets that have been worn or had the safety seal removed (for safety & hygiene reasons)
  • Inner wear, gloves, or personal hygiene products once opened
  • Customised, clearance, or final-sale items (if marked non-returnable)
  • Products damaged due to misuse, accident, or normal wear and tear

3. How to Initiate a Return

  1. Email bikeworld707@gmail.com or contact us via your order details page within 7 days of delivery.
  2. Provide your order number, product name, reason for return, and photos (if defective/damaged).
  3. Our team will approve or reject the request within 2 business days.
  4. If approved, we will arrange reverse pickup or provide return instructions.

4. Defective or Wrong Items

If you receive a defective, damaged, or wrong product, contact us within 48 hours with unboxing photos/video. We will arrange a free replacement or full refund including shipping.

5. Refund Process

  • After we receive and inspect the returned item, refunds are processed within 5–7 business days.
  • Online payments: Refund is credited to the original payment method via Razorpay.
  • COD orders: Refund is issued via bank transfer (UPI/NEFT) — bank details will be requested.
  • Shipping charges are non-refundable unless the return is due to our error (wrong/defective item).

6. Exchanges

Exchanges are subject to stock availability. If the requested size/variant is unavailable, we will issue a refund instead.

7. Return Shipping

For approved returns due to change of mind, return shipping may be deducted from the refund or borne by the customer. For defective/wrong items, return shipping is free.

8. Cancellations Before Delivery

See our Cancellation Policy for orders cancelled before shipment.

9. Contact

Returns & refunds: bikeworld707@gmail.com | +91 9743663260

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