We at bikeworld want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and easy return process. Please read the following guidelines to understand our return policy:
Eligibility for Returns
Items must be returned within 7 days of the delivery date. The product must be in its original condition, unused, unworn, unwashed, and with all original tags and packaging intact. Certain items, including personalized products, helmets, opened accessories, and final sale items, are non-returnable. Any products returned that are damaged, soiled, or altered in any way will not be accepted.
Return Process To initiate a return, please follow these steps:
Contact Us: Email us at [Your Contact Email] or call us at [Your Phone Number] with your order number and reason for return. Return Authorization: Once your return is approved, we will provide a return authorization number (RMA) and instructions for returning the item. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. The return shipping cost is the responsibility of the customer unless the return is due to a defective product or an error on our part.
Refunds
Once we receive and inspect the returned item, we will notify you via email. If the return is approved, a refund will be processed to your original method of payment within 7 business days. Please note that shipping fees and any applicable duties or taxes are non-refundable.
Exchanges We currently do not offer direct exchanges. If you need a different size, color, or item, please initiate a return for the unwanted item and place a new order for the desired item.
Damaged or Defective Items In the rare event that you receive a defective or damaged product, please contact us immediately at [Your Contact Email]. We will arrange for a replacement or refund, including return shipping costs, at no additional charge.
Non-Returnable Items For hygiene and safety reasons, certain products are non-returnable:
Helmets (if the packaging is opened) Undergarments or any other personal wear Clearance or final sale items
Late or Missing Refunds If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time for the refund to officially post. If you’ve done all of this and still have not received your refund, please contact us at 9743663260.
Contact Us For any further questions regarding returns, please reach out to our support team call us at 9743663260.
