At bikeworld, we strive to provide you with the best shopping experience possible. However, we understand that situations may arise where you need to cancel an order or request a refund. Please review the following guidelines regarding our cancellation and refund process.
Order Cancellation 1.1 Before Shipment:
You can cancel your order anytime before it has been shipped. To cancel, please contact us call 9743663260 with your order number. If the cancellation is requested before the order has been shipped, you will receive a full refund including any shipping fees. 1.2 After Shipment:
Once the order has been shipped, it cannot be canceled. You may still return the item in accordance with our Return Policy once it has been delivered. Shipping fees are non-refundable if the order is canceled after dispatch.
Refund Policy 2.1 Eligibility for Refunds:
Refunds are only available for items returned in compliance with our Return Policy (items must be unused, in their original packaging, and returned within 7 days of receipt). Items that are damaged, used, or not in their original condition will not be eligible for a refund. 2.2 Refund Process:
Once we receive and inspect the returned item, we will notify you via email. Approved refunds will be processed within 7 business days to your original method of payment. If your payment method does not support refunds (e.g., some bank transfers), we will offer store credit or arrange an alternative refund method. 2.3 Non-Refundable Items:
The following items are not eligible for refunds: Personalized or customized items Final sale or clearance items Opened accessories and safety gear, such as helmets Gift cards
Refund Timelines After approving your return, it may take 5-7 business days for the refund to appear on your bank or credit card statement, depending on your financial institution. If you haven’t received your refund within this timeframe, please check with your bank or credit card provider, as processing times can vary.
Shipping and Handling Fees Shipping fees are non-refundable unless the return or cancellation is due to an error on our part or a defective product. For returns, customers are responsible for paying return shipping costs unless otherwise agreed.
Faulty or Damaged Products We will either offer a replacement or issue a full refund, including any shipping fees, once the item is returned and inspected.
Contact Us For any further questions regarding returns, please reach out to our support team call us at 9743663260.
